We understand the maser business and its critical service lifecycle to best support our loyal, fast-growing customers and their high-demanding requirements. That’s why we offer a unique, comprehensive line of iMaserCare services over the 30+ years product lifecycle for total customer satisfaction.
Supply & installation
The Supply & Installation service include the following components to name a few:
- Special transportation crate
- Ground/Air transportation provisions
- Transportation insurance
- Site planning
- Setup & installation
- Customer acceptance tests
Training
The Training includes the following contents to name a few:
- Maser basics
- Setup, installation & operations
- Operating & standby/sleep modes
- Maintenance routines
- Remote IP control & monitoring
- Preventions, self-diagnostics & alarm alerts
- Move, transport & crate requirements
Support services
The Support Services include the following offerings to name a few:
- Extended warranty
- Fast phone/email support
- Onsite support
- Maintenance check-ups
- Remote IP control, monitoring & self-diagnostics
- Spare parts
Lease options
The Lease Options include the following offerings to name a few:
- Standard lease
- Full service lease
- Lease to purchase
- Custom lease options
Support agreement
The Support Agreement includes the following offerings to name a few:
- Gold level warranty & onsite support, including travel & lodging fees
- Silver level warranty & onsite support, excluding travel & lodging fees
- Bronze level warranty & remote support
- Custom level agreements